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WCU Textbooks & Curricular Materials

Returns & Refunds

If you need to return an item to the University Virtual Bookstore, contact BNC for instructions or any questions.

Print textbooks and course materials purchased directly from BNC must be returned within 2 weeks after class start date or within 21 days of date shipped, whichever is later.  If more than 50% of the term has passed, based on the course start and end dates, materials are no longer eligible for return credit.

Non-activated eBooks, digital content, and access codes can be returned within 14 days after class start date or within 14 days of purchase, whichever is later.

Digital content such as access codes, eBooks, etc. are non-returnable once accessed, activated, downloaded, or revealed. No exceptions.

Apple iBooks are not eligible for a return or refund at any time. All sales are final.

  • To return print textbooks/course materials purchased directly from BNC, log in to your account, go to the Return Center under your orders, select the item(s) you want to return, and generate a pre-paid UPS return label. In lieu of the pre-paid label, you may use a shipping service of your choice.  Postage on returns is not refundable; only the item cost is refundable
  • To return non-activated eBooks, digital content, and access codes, please contact customer support.
  • Your credit will be issued in the same manner the payment was originally made. Please allow 2 weeks for processing time.
  • If your order was purchased with your financial aid or with a book voucher, the credit will be made to your financial aid or book voucher account. If you have questions about your SFA/voucher funds, please contact the financial aid department directly.


Source: BNC Help Center

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